Refund, Cancellation, and Returns Policy

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At Celebrate Gifting, we strive to ensure that our customers are satisfied with their personalized products. Due to the customized nature of our items, we follow specific policies regarding refunds, cancellations, and returns. Please read the following terms carefully.

1. Order Cancellations

  • Before Production Begins: You may cancel your order at any time before the order status changes to “Making” or “Completed”. Once the status changes, cancellations will no longer be accepted, as your customized product will be in production or already completed.
  • How to Cancel: To request a cancellation, please contact us immediately at support@celebrategifting.in or call us at +91 9xxxxxxxxx1 with your order details.
  • Refund for Canceled Orders: For orders canceled before the production starts, you will receive a full refund, which will be processed back to your original payment method within 7-10 business days.

2. Refund Policy

Due to the personalized nature of our products, refunds are generally not provided unless the following conditions apply:

  • Defective or Damaged Products: If your product arrives damaged or contains manufacturing defects, you must provide an unboxing video as proof to raise a damage request. Contact us within 48 hours of delivery with the video and photos of the defect/damage. We will review the case and offer a replacement or refund at our discretion.
  • Wrong Product Received: If you receive a product that does not match your order (wrong customization or wrong item), please inform us within 48 hours of delivery with supporting photos. We will arrange for a replacement at no additional cost.

Note: Minor variations in design, color, or finish are part of the customization process and are not considered defects.

3. Returns Policy

As all our products are custom-made to order, we do not accept returns or exchanges for any items unless there is a defect or incorrect product delivered, as outlined above.

4. How to Request a Refund or Return

To request a refund or return, please follow these steps:

  • Email us at support@celebrategifting.in within 48 hours of receiving your order.
  • Provide your order number, an unboxing video, and clear photos showing the defect or issue.
  • Once we verify the issue, we will provide instructions for returning the product, if necessary.

5. Refund Process

  • Once your refund is approved, it will be processed within 7-10 business days and credited to your original payment method.
  • If the refund is delayed beyond this period, please check with your bank or payment provider as processing times may vary.

6. Non-Refundable Items

  • Customized Items: Since our products are personalized for each customer, orders cannot be refunded, returned, or exchanged unless damaged or defective.

Note: Minor variations in design, color, or finish are part of the customization process and are not considered defects.

  • Late Requests: Requests for refunds, cancellations, or returns made beyond the specified timeframes will not be accepted.

7. Shipping for Returns

  • Defective or Wrong Product: If your product is eligible for return, we will cover the shipping cost for returning the item.
  • Customer Responsibility: In all other cases, return shipping costs are the responsibility of the customer.

8. Changes to This Policy

We reserve the right to update or modify this Refund, Cancellation, and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

For any questions or assistance regarding this policy, please contact us: